Refund Policy

Last updated: June 2026

Monster Depot Holdings LLC sells single-serving consumable Munchie Pouches. Because every pouch is a food item made for eating, our refund policy is built around food safety. Please read it carefully before you order.

All sales are final on consumables

Once a pouch leaves our hands, we cannot accept it back. All sales of opened or consumable items are final. For food-safety reasons we do not accept returns of any food product, and we cannot offer refunds or exchanges on pouches that have been opened, used, or partially consumed.

Damaged or incorrect orders

We stand behind what we ship. If your order arrives damaged in transit, or if you received the wrong item, we will make it right with a replacement or a refund. To qualify, the issue must be reported within 7 days of delivery and include clear photos of the product and its packaging.

How to start a claim

Email us at monsterdepotmarketing@gmail.com within 7 days of delivery. Include your order number, a short description of the problem, and photos showing the damage or the incorrect item. The more detail you send, the faster we can sort it out.

Refund processing time

Once we approve a claim, your refund is issued to the original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few additional days to appear on your statement.

No returns of opened food

We do not accept physical returns of any food item, opened or unopened. For approved damaged-in-transit or incorrect-item claims, please do not mail anything back unless we specifically ask you to — your photos are all we need.

Questions

Reach the team at monsterdepotmarketing@gmail.com. This policy is provided by Monster Depot Holdings LLC.